Delivery & Returns
Shipping & Delivery
Please note we are dispatching orders on time, however, deliveries are currently taking twice as long to reach you due to royal mail delays. Social distancing rules, in place due to Covid 19, means that postmen can't travel together in vans and work in pairs, so one person is doing the job that two would normally do.
We appreciate your patience at this difficult time.
Orders received before 10 am are dispatched the same working day. We post Royal Mail 24 and 48, so that you can choose the service that suits your needs. It's just one postage price, regardless of how much you order (£2.99 for the 48 hour service and £3.49 for the 24 hour service).
If your order is urgent, please contact us and we will do our best to get it to you in time for your party. We offer FREE delivery on orders over £25 to the UK mainland only. These orders are sent on a Royal Mail 48 hour service.
Privacy & Security
Returns & Replacements
We are confident that you won’t need to return your item but will be happy to refund or replace any missing or faulty goods immediately. You must contact us within 7 days of delivery with any missing or faulty claim. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund.
Fancy dress costumes are supplied by a external suppliers and returns are only be accepted on these if the costume is faulty, therefore, please see our sizing chart before purchasing.
We use Royal Mail for our International delivery and this can take 5 working days for Europe and 5-7 working days for the rest of the world. We do not send fancy dress costumes internationally.
What are our Terms & Conditions?
Please see our terms & conditions page.
What about other problems?
Please contact us on 07766 041644 with any other queries. Please leave a message if you are calling outside normal working hours and we will respond as soon as possible. (Normal working hours are Monday to Friday 9 am to 5 pm.)