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Delivery & Returns

CUSTOMER SERVICE

Shipping & Delivery

Orders received before noon are dispatched the same working day.  We post Royal Mail 24 and 48, so that you can choose the service that suits your needs. It's just one postage price, regardless of how much you order (£2.99 for the 48 hour service and £3.49 for the 24 hour service).

If your order is urgent, please contact us and we will do our best to get it to you in time for your party. We offer FREE delivery on orders over £50 to the UK mainland only. These orders are sent on a Royal Mail 48 hour service.

Privacy & Security

We only take information that we require to process your order and help us to improve how customers navigate around the site. Please see our privacy policy for further details.

Returns & Replacements

We are confident that you won’t need to return your item but will be happy to refund or replace any missing or faulty goods immediately. You must contact us within 7 days of delivery with any missing or faulty claim. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund. 

Fancy dress costumes are supplied by a external suppliers and returns are only be accepted on these if the costume is faulty, therefore, please see our sizing chart before purchasing.

International Delivery

We use Royal Mail for our International delivery and this can take 5 working days for Europe and 5-7 working days for the rest of the world.  We do not send fancy dress costumes internationally.

    What are our Terms & Conditions?

    Please see our terms & conditions page.

    What about other problems?

    Please contact us on 07766 041644 with any other queries.  Please leave a message if you are calling outside normal working hours and we will respond as soon as possible. (Normal working hours are Monday to Friday 9 am to 5 pm.)